Archive - [Un]Churned by Gainsight

What to Fix in 2026

[Un]Churned Chapter 004

Jan 12 • [Un]Churned

When OAuth Tokens Live Too Long & a Two-Week Hardening Sprint

Anyone using OAuth tokens should read this. A look at token longevity, a two-year timeline, and steps to reduce security risk.

Jan 4 • [Un]Churned

December 2025

Customer Success in 2026: What AI Will Reward and What It Will Expose

Lessons from CS leaders navigating the most uncomfortable transition yet.

Dec 31, 2025 • [Un]Churned and Josh Schachter

‘What Can I Do Today?’ A CEO’s Guide to Salesforce Integration Security

An essential guide to strengthen your Salesforce OAuth integration security with token hygiene, PKCE, refresh token TTL settings, and trusted IP…

Dec 23, 2025 • [Un]Churned and Chuck Ganapathi

The $100M ARR Problem No One Wants to Talk About

AI SaaS is growing fast—but churning faster. Kyle Poyar and Cassie Young on why AI companies lose 60% of customers.

Dec 22, 2025 • [Un]Churned and Josh Schachter

November 2025

How One CS Leader Built 150 AI Agents in 8 Months

The Wildly Practical Playbook: how Cloudbeds built 150+ AI agents in 8 months, saved $4.5M, and transformed CS using existing tools—without new hires or…

Nov 17, 2025 • [Un]Churned and Josh Schachter

Real progress in AI comes from steady habits

What do a detour to Glasgow, a 15-minute AI habit, and a looming retention reckoning have in common?

Nov 11, 2025 • Josh Schachter

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