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AI Search Is Changing Customer Discovery
G2 followed discovery into AI models. Most teams are still focused on what happens inside the product.
Apr 14
•
[Un]Churned
The Missing Layer in Your AI Strategy
AI agents are only as good as your data. Why post-sales teams need a real context layer to drive retention and growth.
Apr 7
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[Un]Churned
March 2026
What Owning Customer Outcomes Actually Looks Like
AI is reshaping CS. The orgs that win are taking the time saved from AI tools and reinvesting it into developing CSMs that drive customer outcomes.
Mar 31
•
[Un]Churned
1
Humans Over Hype
[Un]Churned Chapter 014
Mar 23
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[Un]Churned
and
Josh Schachter
1
Five Signals Shaping Customer Success Right Now
Signals from Gainsight’s RKO that reflect the bigger shifts unfolding across Customer Success, AI, and the evolving expectations of SaaS buyers.
Mar 16
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[Un]Churned
and
Josh Schachter
1
When the Work Changes
AI is changing the work around Customer Success. From copilots to delegation, the operating model decisions are just getting started.
Mar 9
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[Un]Churned
and
Josh Schachter
2
From Chaos to Copilot: How MoEngage’s CS Team Built Its Own AI Partner
Instead of chasing big AI projects, MoEngage started with a simple co-pilot for CSMs. The result: faster answers, saved hours, and a blueprint any CS…
Mar 6
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[Un]Churned
and
Josh Schachter
1
Everyone’s Accelerating. Now What?
[Un]Churned Chapter 011
Mar 2
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[Un]Churned
and
Josh Schachter
February 2026
We Built an AI Agent in Two Weeks. Here’s What It Exposed.
What actually broke once the code for our Instance Review agent ran.
Feb 26
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[Un]Churned
and
Josh Schachter
2
What Winning Actually Requires
[Un]Churned Chapter 010
Feb 23
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[Un]Churned
and
Josh Schachter
The Attribution Model That Survives Board Scrutiny
How Teresa Anania Built a CS Framework That Holds Up Under Financial Pressure
Feb 19
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[Un]Churned
and
Josh Schachter
4
1
Looking Back to Look Ahead
[Un]Churned Chapter 009
Feb 17
•
[Un]Churned
and
Josh Schachter
2
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