The Wildly Practical Playbook: how Cloudbeds built 150+ AI agents in 8 months, saved $4.5M, and transformed CS using existing tools—without new hires or budget.
Some people asked what the business impact has been of these efforts, so we had a follow up conversation with Colin. Here is what he cited:
- 15–20% reduction in churn (only 2-4 months out of the entirety of these efforts so this is a bit of a directional swag)
- ~2x customer growth with no additional headcount
- Low-cost, high-leverage AI infrastructure
- Cultural shift from “automate tasks” to “redesign processes”
I also got questions around whether all 150 AI workflows are truly operational. The answer is YES. The vast majority of those workflows are in production or about to be.
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!7AoO!,w_80,h_80,c_fill,f_webp,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffe2167ac-0bcf-4575-9712-8d5ef3588851_300x300.png)
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!hKlf!,e_trim:10:white/e_trim:10:transparent/h_72,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fe14b36dd-52b9-48a3-9f93-3f6a459d55ff_1344x256.png)
Love this perspective! Finding a clever solution feels as good as nailing a tough Pilates move. So impresive.
Some people asked what the business impact has been of these efforts, so we had a follow up conversation with Colin. Here is what he cited:
- 15–20% reduction in churn (only 2-4 months out of the entirety of these efforts so this is a bit of a directional swag)
- ~2x customer growth with no additional headcount
- Low-cost, high-leverage AI infrastructure
- Cultural shift from “automate tasks” to “redesign processes”
I also got questions around whether all 150 AI workflows are truly operational. The answer is YES. The vast majority of those workflows are in production or about to be.
Here's the link to download the full list of all 150 agents that Colin and his team have produced: https://www.gainsight.com/resource/cloudbeds-list-of-150-post-sales-ai-workflows/.
Download it and please let us know in the comments here which ones would be at the top of your most wanted list!