Nice plug! :) Context curation is exactly what Staircase AI does for Gainsight as well. Excited to show our newest agent at Pulse who does exactly this.
Its been amazing to me to see the amount and quality of context that happens in daily conversations and back and forth emails. Its accurate and realtime without any manual updates needed at all. This shift will start to change how CSMs and CS teams think and operate, allowing them to do the right work and ask the right questions on their calls and in their emails and automatically capture the answers and context.
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!7AoO!,w_40,h_40,c_fill,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffe2167ac-0bcf-4575-9712-8d5ef3588851_300x300.png)
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!7AoO!,w_120,h_120,c_fill,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffe2167ac-0bcf-4575-9712-8d5ef3588851_300x300.png)
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!hKlf!,e_trim:10:white/e_trim:10:transparent/h_72,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fe14b36dd-52b9-48a3-9f93-3f6a459d55ff_1344x256.png)
Why put the any burden on the CS team?
Context recovery, analysis, and correlation is 100% handsfree.
No data collection, no customer artifact hunting at the data source, no transcripts, to upload into Claude or any tool.
HandoffIQ.ai does this automatically.
Customer Context is mapped into GS automatically.
Done.
See you at Pulse.
Nice plug! :) Context curation is exactly what Staircase AI does for Gainsight as well. Excited to show our newest agent at Pulse who does exactly this.
Its been amazing to me to see the amount and quality of context that happens in daily conversations and back and forth emails. Its accurate and realtime without any manual updates needed at all. This shift will start to change how CSMs and CS teams think and operate, allowing them to do the right work and ask the right questions on their calls and in their emails and automatically capture the answers and context.
Pull me aside in Vegas! Would love to chat.
There is great synergy for us,
We do the upfront work. You folks accelerate n execute with it.
Doug ..