AI is changing the work around Customer Success. From copilots to delegation, the operating model decisions are just getting started.
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!7AoO!,w_120,h_120,c_fill,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffe2167ac-0bcf-4575-9712-8d5ef3588851_300x300.png)
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!7AoO!,w_40,h_40,c_fill,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffe2167ac-0bcf-4575-9712-8d5ef3588851_300x300.png)
![[Un]Churned by Gainsight](https://substackcdn.com/image/fetch/$s_!hKlf!,e_trim:10:white/e_trim:10:transparent/h_72,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fe14b36dd-52b9-48a3-9f93-3f6a459d55ff_1344x256.png)
When the Work Changes
AI is changing the work around Customer Success. From copilots to delegation, the operating model decisions are just getting started.